Bring the power of psychology to your event! 

Programs have been approved for continuing education in a variety of industries.  Contact events@tobygroves.com for details.  

 

Implicit Coaching and Advanced Decision Science for Investigators and Police

Professional skepticism, critical thinking, and pattern detection rely on nuanced influences that can warp attention and interpretations.  Learn why some cues take priority over others, why small changes in your environment change your judgment process, and how you can learn to recognize these and improve decision making.  Police and investigators have the additional challenge of grappling with complex rule structures under constantly changing conditions and priority frames.  Research shows that these competing frames result in investigators making contradictory decisions on the same set of data.  Gain incredible insight into your thinking processes and make a quantum leap in critical thinking skills with this program that leaves attendees saying "mind blown!"  (This session focuses on the neuroscience of implicit association, which must be understood to address implicit bias.)

Brain Games for Investigators

In this highly entertaining and educational session, audience members participate in live, interactive experiments that exploit subconscious thinking errors with shocking results.  Participants are stunned to find the extent to which their work results can be affected by invisible errors, and will learn how they can dramatically improve their thinking processes. (Critical Thinking and Problem Solving-Length: Min. 1 hr.- Max. 4 hrs.)

The Psychology of Fraud    

This story-based, favorite takes the audience through a compelling journey, exploring invisible and powerful psychological influences. The presentation dives into our deep seated beliefs, and how they affect our interpretations, leading us to see things that don’t exist, or miss things right in front of our faces.  Supported by the latest research in neuroscience and cognitive psychology, this highly interactive session provides the keys to break away from faulty thinking and make real progress in our efforts to deter and detect fraud and abuse. (Fraud, Critical Thinking, Behavioral Ethics- Length Min. 1 hr. - Max. 8 hrs.)      .  

 Who Do You Trust?  The Psychology of Professional Skepticism

We us the term "professional skepticism" frequently, assuming we know what it means.  It turns out to be a complex topic that deserves much more attention..  Professional skepticism isn't simply being skeptical, it entails a spectrum of thinking tools and characteristics including curiosity, judgment, doubt, trust and experience,   It isn't an on/off switch, it rises and lowers in response to situational context, but how do you know what the correct "level" of skepticism is?  Perhaps most importantly, have you thought about what actually happens when we have different levels of skepticism?  Research shows that there are different types of skepticism which sometimes lead to seeking irrelevant information, wasting resources, and making judgment errors.  This interactive session will explore the psychology of professional skepticism and present dilemmas to the audience so they can better understand their own judgment process related to skepticism.

 When the Facts Aren’t Enough: Communicating Technical Data with Meaning

The art of communicating technical information might be likened to conducting a symphony; you could be successful at transmitting all of the data but still fail if the audience doesn’t absorb the intended meaning.  The essence of your message can falter over technical data, and an understanding of how various audiences interpret different types of data is critical for experts.

Shades of Gray: Judgment under Pressure

Auditors, doctors, pilots, attorneys and other experts must routinely make decisions and predictions in uncertain situations.  They must make sense of contradictory and unreliable information, and quickly detect meaningful patterns that are shrouded in noise.  Understand the psychology involved in making decisions under a variety of unique circumstances.  This presentation introduces thought experiments that exploit persistent thinking errors and provide tools that give attendees insight into solutions of complex problems. (Critical Thinking and Problem Solving-Length: Min. 1 hr. - Max. 4 hrs.)

Beyond the Code: Ethics in the Real World

Behavioral science research has shown that many well-intended practices that organizations use to support good ethical behavior have backfired.  Our expectations of how people will respond to ethical controls has not translated into how they actually behave in real-life situations. This interactive presentation explores the counter-intuitive ways we interpret information, why many of the tools that should have worked, have instead failed- and how we can fix it. (Behavioral Ethics-Length: Min. 1 hr. - Max. 4 hrs.) 

The Science of Ethics

In this highly interactive session, we will delve into the neuroscience behind how our minds really work when we face difficult ethical dilemmas and choices to which there is no obvious best answer.  Attendees will experience real-life dilemmas and explore solution processes revealed by the latest research in neuroscience.  We will draw on organizational, cognitive and even sports psychology to create an immersive experience that includes interactivity with others to unveil the hidden ways our minds perceive and interpret problems.  The concepts and tools learned in this session can be implemented into practice immediately and incorporated into existing policy.  (Behavioral Ethics-Length: Min. 1 hr. - Max. 4 hrs.) 

 Investigative Archaeology: The Art and Science of Authenticating Artifacts

Investigational methods, any many ways,  are not very different from archaeology, psychologically speaking: An attempt to find, authenticate, and determine the meaning and context of hidden artifacts.  Forensic psychology meets forensic accounting in this fascinating look at the pitfalls of overlying on either technology or personal judgment as proof of reality.  We will look at the tools and methods we use to uncover important evidence, analyze the usefulness of checklists, and examine a variety of information gathering tools from interviewing to data science techniques and how they affect pattern recognition.

Tribal Voodoo:  The Science of Culture

Would you like to make your team work smarter, assess the culture of a client, or understand what makes some groups “click” while others don’t?  Neuroscience and anthropology provide the basis for this very fascinating look into how our organizations operate at the deepest psychological levels. This presentation gives attendees an understanding of how different cultures trigger particular circuitry in the brains of its members, and why certain attitudes and behaviors emerge.  These psychological undercurrents are invisible to many leaders and policymakers, but are the foundation of all decision-making.  Understanding how these influences operate and emerge will give the organization powerful abilities to adapt, learn, and change.  (Culture, Organizational Psychology, Critical Thinking- Length: Min. 1 hr. - Max. 4 hrs.)  

The Art of the Interview: Using Psychological Science to Gather Information

The importance of conducting successful information gathering interviews in the fact-finding process makes it one of the most important auditing/investigative skills today. Informational interviews however, are fundamentally different than forensic interviews.  As opposed to other aspects of any investigative or audit process, the interactive techniques used in informational interviews must be highly adaptable. Dealing with the interviewee may require intuition and be much less rational than other procedures.  The success of the interview relies on proper preparation, an understanding of key interpersonal techniques, and an understanding of the appropriate elements of behavioral science.   This presentation arms attendees with findings from the latest behavioral research to reveal the best methods for conducting such interviews. (Length: Min. 1 hr. - Max. 4 hrs.)

Thinking Beyond the Checklist: Raising your Game in Critical Thinking and Judgment

The importance of problem solving skills, decision-making and judgment quality have overtaken technical knowledge alone.  We cannot simply rely on checklists in a fast changing world that produces overwhelming volumes of shifting, complex information.  Algorithmic processes in data science fail to deliver the full context we need to understand the “meaning” of the data those processes generate. This presentation explores the very human side of data interpretation and introduces cognitive tools that aid in understanding root causes of complex issues, dramatically improving our ability to appraise underlying cause and effect.

Negotiation and Difficult Communications

The ability to gain trust and confidence, and to form a convincing argument are critical skills.  The most effective way to present information varies depending on your audience and the type of information you are conveying.  This presentation explores the psychological science that informs us of the most effective techniques to gain trust, form influential arguments, and negotiate effectively under a variety of circumstances. (Length: Min. 1 hr. - Max. 4 hrs.)